Skip to content At Wellness Co., If you need to cancel an appointment give MINIMUM of 48 hours notice.
At Wellness Co., we have a 48 hours cancellation/no show policy in place to ensure guests can get in for appointments in a timely manner and to respect the providers’ time. Any appointment that no shows and/or cancels within 48 hours will have the following fee automatically charged to the credit card on file.
All Facial/Massage Appointments: $50 charge
All Aesthetic Appointments:
We respect our Providers’ time as they are booked out weeks to months ahead, and we carry a waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Wellness Co. team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.
Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the policies of appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation policy above for details).
We do not offer refunds of any service rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.
Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days and for the same product only.
No refunds on Gift Certificate purchases.
Here at Wellness Co., we love babies and children! In fact, get ready for us to admire them when they walk in the door. Little ones are welcome to join you as you shop or attend a shorter appointment (such as 30-minute neuromodulator treatments, IM injections, lab draws). However, we ask that you please make child-care arrangements prior to appointments that take place in our spa, infrared sauna, laser appointment or IV therapy. This ensures the safety of your little one, while also upholding the relaxing environment we strive to achieve for our guests.
Wellness Co. is always striving to improve our service, including how we handle sensitive information. As part of our registration process, clients are required to have their photo ID scanned for security and verification purposes. This measure is in place to protect your identity and ensure the safety of your personal information. Additionally, it helps us maintain the integrity of our business operations, specifically with regards to medical records.
Your cooperation in providing this information is greatly appreciated as it allows us to deliver a more secure and efficient service to you. Thank you for your understanding!
‘Cash/Check Discount’ – Effective May 1, 2024, if you pay with cash or check you will receive 2% off your total bill!
Effective May 1st, 2024, we will be implementing a 2% transaction fee on all credit card payments. To mitigate the impact of this fee increase, a 2% discount will be applied to the total purchase amount for patients who pay with cash or check.
Kindly contact our office for exact pricing details, as rates may vary.
Zeeland | Saugatuck | Grand Rapids | Holland | Grand Haven
Our services include cosmetic injections, aesthetic treatments, health and wellness therapies, and family medicine care.
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