Wellness Co. Policies

Cancellation/No-Show Policy

We understand things happen! If you need to cancel an appointment give MINIMUM of 24 hours notice.

At Wellness Co., we have a 24 hour cancellation/no show policy in place to ensure guests can get in for appointments in a timely manner and to respect the providers’ time. Any appointment that no shows and/or cancels within 24 hours will have the following fee automatically charged to the credit card on file.

All Facial/Massage Appointments: $50 charge

All Aesthetic Appointments:

  • 0-30 minute appointment: $50 charge
  • 0-60 minute appointment: $100 charge
  • 61-75 minute appointment: $150 charge
  • 76-90+ minute appointment: $200 charge

We respect our Providers’ time as they are booked out weeks to months ahead, and we carry a waiting list. Last-minute cancellations do not allow us time to fill those gaps. We appreciate your understanding of our cancellation policy. This will allow the Wellness Co. team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

Appointment Policy

Arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the policies of appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation policy above for details).

Refund Policy

We do not offer refunds of any service rendered. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed. Clients are responsible for additional treatments needed to achieve desired results.

Retail: We do not offer refunds on products purchased. Defective products may be exchanged within 14 days and for the same product only.

No refunds on Gift Certificate purchases.

Children Policy

Here at Wellness Co., we love babies and children, however, we ask that you please make child care arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.

Friendly Reminders:

  • If we don’t answer the phone, please wait 5 minutes to call back or leave us a voicemail. We WILL ALWAYS call you back!
  • Please respect our staff members! We are here to service you and deserve kindness & respect in return.
  • Sometime’s there’s a wait! We run a busy office and do our best to make your wait minimal, but sometimes it happens! Please be patient, we will give you the same time and devotion.
  • If we do not feel we can meet your needs, we will tell you. Please do not take offense, we have limits and your satisfaction is important to us!